Cape Town · AI enablement and automation
We build it.We run it.You never think about it.
We build the systems that take the repetitive work off your team, then run them for you so you never have to think about them. No licences to buy, no integrations to manage, no bill from six different providers. One monthly fee, and the whole thing stays working.
No slides. You leave with a scoped audit proposal, not a second call in the diary.
How we work
Three steps, in this order, every time.
The audit comes first, always. Nothing gets built before we have looked at how your business actually runs, and nothing gets promised on a timeline we have not checked.
We find the work
We map what you actually use, where the time goes, and where the work is being done twice. The process gets written down properly along the way, which is usually where a business discovers that two people do the same job differently. You keep the findings whether or not you build anything.
We build the system
We build the systems that handle the repetitive work, connect them to the tools you already use, and test them against real work before anything goes live. Your people spend their time on the work that needs judgement.
We run it
It stays ours to maintain. When something breaks, or your business changes, we fix it. That is what the monthly fee is for.
Services
What we do, and what it costs.
Published, because you should not have to sit through a call to find out whether you can afford us.
Start here
| Service | Price | Turnaround |
|---|---|---|
| Single-process auditOne process, looked at properly, with a written recommendation and a fixed quote that holds 30 days | R2 500 | 1 day |
| Department auditOne department, or three to four connected processes, looked at together | R6 000 | 2 to 3 days |
| Operations auditWhere the time goes across the whole business, what is worth automating first, and what it will cost | R12 000 | 5 days |
Automation
| Service | Setup from | Monthly |
|---|---|---|
| StarterOne process, one channel, built and run for you | R4 000 | R2 500 |
| Standard most chosenThree to five processes, joined up across the tools you already use | R15 000 | R4 500 |
| Full system — your AI departmentEverything below under one roof at one price, priced against what the work costs you in salaries | R50 000 | R25 000 |
| Group or multi-siteSeveral branches, depots or companies running as one system, with reporting across all of them | — | Scoped per business |
Websites & assistants
| Service | Setup from | Monthly |
|---|---|---|
| Landing pageOne page that captures and qualifies | R6 500 | R650 |
| Business websiteMulti-page, built to bring work in | R14 000 | R950 |
| Website chat assistantAnswers instantly, including on a site we did not build | R7 500 | R1 500 |
| Trained assistantKnows your services, prices and availability, and books | R14 000 | R2 800 |
| Lead engine most chosenSite, assistant and follow-up working as one system | R28 000 | R2 500 |
Marketing
Unlike everything else here, this is ongoing work rather than a system that runs itself — so we take on only a small number of marketing clients at a time.
| Service | Setup from | Monthly |
|---|---|---|
| Content enginePosts and copy produced on a schedule, directed and edited by us | R4 500 | R3 500 |
| AI marketing team most chosenContent, campaigns and follow-up, run for you | R12 000 | R7 500 |
| Growth engineThe above plus paid campaigns and reporting | R20 000 | R11 500 |
| Outsourced marketing departmentYour whole marketing function, run by us | — | from R35 000 |
Dashboards & reporting
| Service | Setup from | Monthly |
|---|---|---|
| Scheduled reportLands in your inbox or WhatsApp, on time, every time | R4 500 | R950 |
| Live dashboardOne data source, open it any time | R9 500 | R1 500 |
| Business dashboard most chosenSales, stock, leads and cash in a single view | R22 000 | R2 800 |
Documents & advisory
A plan gives you the numbers once. Most clients who start here go on to a dashboard that keeps those numbers current without anyone rebuilding the spreadsheet.
| Service | Price | Turnaround |
|---|---|---|
| Business planFunding-ready, with a financial model that holds up | R12 000 – R25 000 | 7 to 14 days |
| Feasibility studyWhether the thing you are considering is actually worth doing | R10 000 – R20 000 | 5 to 10 days |
| Tender & grant responseWritten to the brief, not from a template | R15 000 | On brief |
| Process documentationYour operation written down so it survives people leaving | R12 000 | 5 to 10 days |
| AI training for teamsHands-on, using your real work, not a generic slideshow | R12 000 | Half day |
Most clients start with an audit, then a Starter or Standard automation, and add a website, reporting or marketing once the engine is running. A typical first year runs between R20 000 and R60 000 in build work, plus one monthly fee covering everything we run for you. All prices shown are starting prices and no VAT is charged. Larger and multi-site work is scoped individually, and pricing is confirmed in writing before any work begins. Work starts once the deposit is in. Pricing on this page is valid to 31 October 2026. We take on a limited number of clients at a time — if we are full, we will tell you.
Three sizes of automation build.
One setup fee, then one monthly figure that covers the whole system — not a separate retainer stacked on every workflow. The monthly is set by what we run for you, so it is restated if that scope grows, and reviewed once a year.
One process, done properly
then R2 500 a month
- One process, one channel
- Built, tested and run for you
- Written run-book for your team
- 60 days on us if the build itself needs fixing
The connected operation
then R4 500 a month
- Three to five processes, joined up
- WhatsApp, email, sheets and the tools you already use
- Half-day team training included
- Documentation of how your system works
- 60 days on us if the build itself needs fixing
Your AI department
then R25 000 a month
- Everything we build, under one roof at one price
- Priced against what the work costs you in salaries
- Multi-team, within one business
- Ongoing build capacity every month
- Standing review and reporting
- Priority response
What the monthly fee actually covers
Not included: new builds, new processes, or a second site. Those are quoted separately so you always know what you are paying for. Third-party software and usage above the included allowance is billed at cost, never marked up quietly. Build work is 50% on acceptance and the balance on handover; the monthly starts at go-live. You can stop the monthly on 30 days’ notice, and we give you a complete export of your data and your documentation within 30 days, at no charge.
What we do
Four kinds of work.
If you already know what you need rather than what industry you sit in, start here. Everything we build falls into one of these four.
Documents & advisory
Written work. No system to run afterwards, no dependency on us.
- Business plans with a financial model
- Feasibility studies
- SOPs and process documentation
- Tender and grant responses
- Company profiles and capability documents
- Policies, including AI use policies
- Board and funder report packs
- Process mapping and workflow write-ups
Communication systems
Everything that answers, chases, confirms or reminds on your behalf.
- WhatsApp assistants and enquiry lines
- Website chat and lead capture
- Email routing and triage
- Booking, confirmation and reminder flows
- After-hours capture with escalation to a person
- Broadcast and campaign sequences
- Document chasing and follow-up
- Status notifications to customers
Systems & automation
The back-office work that happens the same way every time.
- Process audits
- Workflow automation across your existing tools
- Document and invoice data extraction
- Approval workflows with a human sign-off step
- Onboarding and intake flows
- Registers, trackers and compliance calendars
- Reporting packs and dashboards
- Integrations between systems that do not talk
Digital & enablement
The front end of the operation, and getting your people confident with it.
- Websites and client portals
- Internal tools and staff intranets
- Hands-on AI training for teams
- AI use policies and usage rules
- Tool selection and stack cleanup
- Run-books and process documentation
- Ongoing support and monitoring
Industries
Every sector leads with one system.
Underneath it is the same work every time: find the repetitive part, write it down, automate it, and keep it running. What changes is the language and the rules. Every list below is what we build, not a claim about who we have built it for — nothing on this page names a client. Pick your sector.
Public sector & community
Professional & financial
Trade & operations
Government — national, provincial, local
Tender monitoring and response drafting. Daily alerts on published opportunities, then the technical response drafted against the stated evaluation criteria.
- Citizen enquiry lines on WhatsApp and web
- Service request intake, reference numbers and routing
- Supplier compliance document packs
- Monthly and quarterly performance report builders
- Annual report drafting support
- Records digitisation, naming and search indexing
- Minutes-to-resolution tracking with owners and due dates
- Statutory compliance calendars and reminders
- Deviation and expansion registers for audit
- HR leave, policy and standard letter automation
- Supplier invoice-to-payment tracking
- Quotation and procurement audit logs
- Departmental SOP writing and process mapping
- PAIA manuals and records indexes
- Public information sites and staff intranets
- AI use policy and staff training
Education & training
Admissions intake and document collection. Applications captured, documents chased automatically, and a clean shortlist ready for a person to decide on.
- Admissions and course enquiry assistants
- Skills reporting preparation for SETA submissions
- Attendance register digitisation
- Report card and transcript collation
- Parent and student communication flows
- Fee statements, reminders and arrangement follow-up
- Accreditation and QCTO document packs
- Portfolio of evidence assembly
- Course material and assessment drafting support
- Timetable and venue change notifications
- Graduate and placement tracking
- Staff AI training and use policies
NGOs & not-for-profit
Donor report template systems. One structure that every funder report is built from, filled from the data you already collect.
- Grant application and proposal drafting
- Beneficiary intake and consent capture
- Beneficiary tracking databases
- Programme data dashboards
- Monitoring and evaluation frameworks
- NPO Act and funder compliance calendars
- Volunteer sign-up, scheduling and hour tracking
- Section 18A receipt generation
- Grant spend tracking against budget
- Impact narrative and case story drafting
- Feedback and outcome surveys
- Board and funder report packs
CSI & B-BBEE socio-economic development
Verification evidence pack assembly. Every document a verification agency will ask for, gathered and indexed before they ask.
- Implementing-partner due-diligence packs
- Grant application intake portals
- Applicant shortlisting with a human decision step
- Funded-partner report collection and chasing
- Spend tracking against the 1% NPAT rule
- Impact dashboards across a portfolio of partners
- Annual CSI report drafting
- Employee giving and volunteering trackers
- Community feedback surveys
- Beneficiary consent and data handling systems
Youth & skills development
CV building at scale. Hundreds of usable, properly formatted CVs out of a programme intake, without hundreds of hours of facilitator time.
- Interview preparation assistants
- Bursary application intake
- Bursary shortlisting, always with a person deciding
- Bursary payment and compliance tracking
- Job-matching shortlists for a placement officer
- Skills programme intake and cohort management
- Placement and outcome tracking
- Youth WhatsApp information lines
- Certificate and reference letter generation
- Application status notifications
- Funder report drafting
Accounting, tax & consulting
Client document collection and chasing. The month-end scramble handled by a system instead of by your juniors.
- Client onboarding packs and engagement letters
- Filing and deadline calendars that escalate before they slip
- Supplier invoice and statement data extraction
- Job and matter status updates to clients
- Proposal and scope document drafting
- Time, WIP and billing data pulled into one view
- Management pack and board report assembly
- Standard document assembly from your own templates
- Practice SOPs and process documentation
- Staff AI training and use policies
Legal & conveyancing
Matter status updates to clients. The client always knows where the matter sits, without a fee earner writing the email.
- Matter intake and conflict-check questionnaires
- FICA and supporting document collection
- Transfer and registration milestone notifications
- Standard document and precedent assembly
- Deadline and diary tracking with escalation
- Bundle and discovery indexing
- Client enquiry assistants on WhatsApp and web
- Billing narrative drafting from time entries
- Firm SOPs and process documentation
- AI use policy for a regulated practice
Property & real estate
Lead capture and viewing coordination. Enquiries answered in seconds and routed to the right agent, viewings booked without a phone call.
- Listing copy and marketing packs from the property data
- Buyer and tenant qualification flows
- Application and FICA document collection
- Tenant maintenance requests logged, tracked and closed out
- Rent reminders and arrears follow-up
- Lease renewal and escalation reminders
- Landlord and trustee reporting packs
- Levy and utility statement distribution
- Agent performance and pipeline reporting
- After-hours enquiry capture
Insurance brokers & advisory
Claims tracking and insurer chasing. Every open claim visible, the client updated automatically, and the insurer chased on a schedule. Worked through in full below.
- Client base management and segmentation
- Policy renewal and lapse reminders
- Commission reconciliation against statements
- Quote comparison assembly across insurers
- FICA and KYC document collection
- Client servicing assistants on WhatsApp
- Lead capture and qualification flows
- Compliance register maintenance
- Record of advice document generation
- Portfolio review pack preparation
- Cross-sell and upsell opportunity flagging
Lending, fintech & credit
Application intake and document extraction. Affordability documents read and structured for a human credit decision — never decided by the machine.
- Application status notifications to applicants
- Collections reminder sequences
- Regulatory reporting pack assembly
- Complaint logging and resolution tracking
- Supporting document chasing
- Client enquiry assistants
- Compliance calendars and registers
- Portfolio and arrears reporting
Healthcare, pharmacy & wellness
Booking, reminders and repeat scripts. Fewer no-shows, faster reorders, and patient data handled to POPIA from the first form.
- Patient intake and consent forms
- Medical aid claim preparation
- Dispensary stock and reorder alerts
- Practice enquiry assistants
- Recall and follow-up campaigns
- Referral letter drafting
- Practice reporting and utilisation dashboards
- After-hours enquiries with escalation to a person
- Account and billing query triage
- Practice SOPs and staff training
Manufacturing, warehousing & logistics
Stock control with barcode capture. What is on the floor matches what is on the system, updated as it moves rather than at month end.
- Job cards and production reports completed on a phone
- Delivery tracking and proof-of-delivery capture
- Supplier quote comparison and procurement triggers
- Reorder points that raise the order themselves
- Goods received and invoice matching
- Safety and compliance checklists with photo evidence
- Plant and equipment maintenance schedules
- Customer order status notifications
- Production and dispatch reporting
- Warehouse SOPs and process documentation
Retail & e-commerce
Order status and customer service assistant. Where is my order answers itself, and the rest reaches a person already sorted.
- Abandoned cart recovery sequences
- Post-purchase follow-up and review requests
- Returns and exchange handling
- Supplier reorder alerts on stock levels
- Product descriptions and listing content at volume
- Customer enquiry triage across channels
- Loyalty and re-engagement campaigns
- Sales and stock reporting in one place
- Supplier invoice capture and matching
- Store SOPs and staff training
Agriculture & agri-processing
Livestock and treatment records. Captured in the field on a phone, indexed and ready when an auditor or a buyer asks.
- Input, spray and application logs
- Harvest and yield recording
- Traceability and batch records
- Certification and audit document packs
- Seasonal labour scheduling and records
- Supplier and buyer communication flows
- Equipment maintenance schedules
- Cost per hectare and per head reporting
- Feasibility studies and expansion business plans
Construction & engineering
Site diary and progress reporting. What happened on site captured once, on a phone, and turned into the report the client expects.
- Job cards and site instructions
- Safety and compliance checklists with photo evidence
- Variation and claim documentation packs
- Supplier quote comparison
- Materials ordering and delivery tracking
- Subcontractor document and compliance collection
- Plant and equipment scheduling
- Progress reporting to clients and principal agents
- Tender and bid response drafting
- Site SOPs and method statements
Automotive, fuel retail & fleet
Service booking and reminders. The workshop diary fills itself and nobody misses a service or a licence date. We have run this kind of site ourselves.
- Daily shift, wet stock and cash-up reporting
- Fuel delivery and dip variance alerts
- Supplier invoice capture and matching
- Site compliance checklists done on a phone, with photos
- Staff rostering, leave requests and shift swaps
- Licence, service and fleet renewal reminders
- Workshop job card tracking and customer updates
- Parts stock and reorder alerts
- Multi-site rollups so head office sees one number
- Forecourt SOPs and staff training
Hospitality & tourism
Booking and pre-arrival flows. Enquiry to confirmed booking without anyone at a desk, and the guest arrives already knowing everything.
- Booking enquiries and quotes on WhatsApp
- Group and event quote generation
- Review requests and response drafting
- Supplier ordering and stock counts
- Staff rostering and shift communication
- Housekeeping and maintenance task flows
- Upsell and package messaging
- Occupancy and seasonal reporting
- Operations SOPs and staff training
Small & owner-run business
WhatsApp ordering and enquiry line. The one system that stops the owner answering the same three questions all day.
- Quote and invoice generation
- Booking and appointment reminders
- Customer follow-up and review requests
- Supplier ordering and stock reminders
- Payment reminders and arrears follow-up
- Simple websites and client portals
- Business plans for funding applications
- SOPs so the business survives you being away
- Hands-on AI training for a small team
Every system here keeps a person in the decision seat — nothing we build decides somebody’s money, rights or benefits on its own.
Worked example
What a build actually changes.
An insurance broker doing claims admin by hand. Illustrative, not a client case study — it is the shape of the work, so you can see how we scope it.
Before
- Claim comes in by phone or email, written onto a spreadsheet
- Client phones for an update, someone goes looking
- Insurer chased manually, when somebody remembers
- Commission checked against statements line by line
- Nothing is written down in one place
Around 80 hours a month on claims admin
After
- Claim logged from WhatsApp or the form, reference issued
- Client gets status updates automatically as it moves
- Insurer chased on a schedule, escalated if it stalls
- Commission reconciled against the statement, exceptions flagged
- The broker approves every payout decision. The system never does
Around 13 hours a month, on the parts that need judgement
Figures are illustrative and used to show scope, not results from a client engagement. Your own numbers come out of the audit.
What we run
We use what we sell.
The automation we build for clients is the same automation running our own businesses. We did not learn it from a course.
Live
Next Level Athlete
Operational automation running inside Luca’s coaching business.
Live
5th Generation Marketing
Our own marketing arm runs on the systems we built for it.
Who you deal with
Two founders. Both of us, on every project.
Not a salesperson who hands you to somebody else once you have signed. The person on your first call is the person still there at week three when something needs changing.
Luca Inglese
Co-founder
luca@5thgenautomate.com · 073 281 6915
Builds the systems: architecture, integrations, the AI parts, and the training that gets your team using them. Gets straight to the facts. If something will not work, or is not worth automating, you will hear it early rather than after the invoice.
Aidan Snyman
Co-founder
aidan@5thgenautomate.com · 079 679 5966
Business planning, feasibility work and process documentation, and increasingly hands-on with the builds. Came from fuel retail and distribution, so he has run the kind of operation we are usually asked to fix. He is also the one who will actually listen before anyone suggests a solution.
We started this together because we want the same things out of it and we trust each other to do the work. Our first conversations came through Aidan’s network, which is a fair summary of how the two of us operate. He opens the door, and we both walk through it.
What we stand for
Six things we hold to.
Every one of these costs us money in the short term. We think they are the reason a business hands its operations to two people it has just met.
We publish our prices.
Every figure we charge is on this page. Nobody is quoted differently because of what they look like they can afford, and you do not have to sit through a call to find out whether you can afford us.
We will tell you when it is not worth it.
If the audit finds nothing worth automating, we say so, you keep the findings, and we do not sell you a system to justify the visit. It has happened. It is a better outcome than the alternative.
A person stays in the decision seat.
Nothing we build decides somebody’s money, rights or benefits on its own. The system reads, sorts, chases and reports. A human approves. That does not change because it would be faster.
We tell you the deal before you sign.
Your systems run on our infrastructure, so they stop when the agreement ends. Thirty days' notice, and you get a complete export of your data and your documentation at no charge. You hear that up front, never afterwards.
Nothing is offshored, nothing goes to a junior.
You deal with the two people who built your system. There is no account manager between you and the work, and nobody is learning on your business.
We take a limited number of clients.
Running a business’s operations properly does not scale by taking on more than two people can hold. If we are full we will tell you and give you a date, rather than take the money and deliver badly.
Your data
We take your data as seriously as you do.
The moment automation touches customer information, data protection stops being fine print. This matters more, not less, for smaller businesses. You are the one carrying the risk.
Every system we build keeps a person in the decision seat. Nothing we build decides somebody’s money, rights or benefits on its own.
Infrastructure we manage
Your systems run on business infrastructure we manage and monitor, not a consumer tool. We know where your data sits and who can reach it, and we will tell you.
Only the data the job needs
We collect and process the minimum required, and keep it no longer than it should be kept. Less data held is less data at risk.
Your customers, your data
It stays yours. We process it on your behalf and never reuse it for anything else.
POPIA scoped in from the start
Where an engagement touches personal information we put a written operator agreement in place before anything goes live, and design to POPIA’s conditions rather than retrofitting them.
Straight answers
The questions people actually ask.
Asked on nearly every first call, so they may as well be answered here.
We are too small for this.
Smaller operations usually get more out of it, because there is nobody spare to absorb the admin. If your team is three people, one afternoon a week of repetitive work is a real share of your capacity. Start with the R2 500 single-process audit and find out before spending anything else.
What happens when it breaks?
Things upstream change and systems break. Systems also fail quietly, which is the real danger. Everything we build is monitored, so we usually see it before you do, and fixing it is what the monthly fee is for. Not an extra invoice.
Are we locked in?
Thirty days' notice, and we hand you a complete export of your data and your documentation at no charge. The systems themselves run on our side, so they stop. We tell you exactly what that means before you sign, never afterwards.
Will this replace our staff?
It replaces the parts of their day that nobody wants to do, so your people spend their time on the work that needs judgement. If the goal were to cut your headcount, we would be selling something else.
How long before we see anything?
The audit tells us. Every business is different, and a timeline guessed before we have looked at yours is worth nothing. You get a date, in writing, before you commit to any build.
What if there is nothing worth automating?
Then we say so, and you keep the audit findings anyway. It has happened. It is a better outcome than selling you a system you did not need.
What do you need from us?
Access to the tools you already use, an hour or two with the person who actually does the process, and one decision-maker who can sign things off. That is most of it.
Why publish your prices?
Because the alternative is a discovery call whose real purpose is working out what you can pay. Our prices do not move based on what you look like you are worth.
Start with a conversation.
Thirty minutes, free, no slides. We ask what takes your team the most time and what keeps going wrong, and you leave with a scoped audit proposal rather than a second call in the diary. If there is nothing worth automating, we will tell you that too.